Refund Policy

Scheater is a digital product delivered immediately by download. To the extent permitted by applicable law, the right of withdrawal does not generally apply to digital goods provided immediately after purchase, except in cases of defect or substantial non-conformity.

Nevertheless, as a matter of commercial policy and in the interest of trust, we may accept certain refund requests under the conditions set out below.

Your request may be reviewed favorably if one of the following conditions is met:

• Request made within 14 calendar days of purchase
• Verified technical defect with a supported version of Home Assistant, confirmed by our support team
• Critical product malfunction unresolved after at least 2 reasonable resolution attempts with technical support
• An announced essential feature that is not provided or differs substantially from the product description

In all cases, we may ask for reasonable additional information to assess the request.

A refund may be denied in particular in the following cases:

• Change of mind after extended use, unless applicable law requires otherwise
• Configuration error, misuse, or incompatibility with unsupported hardware or environment
• License key already activated, shared, resold, or used abusively
• Purchase made during a promotion or offer clearly indicated as non-refundable at the time of purchase
• Request related to a third-party service, hardware, or external subscription, such as Home Assistant Cloud

Nothing in this section limits any mandatory rights that applicable law may grant to the consumer.

Contact us at support@scheater.ch with:

• Your Lemon Squeezy purchase email
• Your license key
• A detailed description of the reason for the request
• Where applicable, screenshots or technical logs useful for the analysis

Our team will process your request within an indicative timeframe of up to 5 business days. If the refund is approved, it will be initiated via Lemon Squeezy and credited to your original payment method within 5 to 10 business days, depending on banking timelines.

Refunds are issued in CHF, unless otherwise agreed or technically constrained by the original payment method.

Any processing or transaction fees retained by the payment provider may be deducted from the refunded amount, to the extent permitted and clearly indicated at the time of processing. Swiss VAT will be adjusted in accordance with applicable tax legislation.

As an alternative to a refund, we may offer, with your agreement:

• A credit valid for 12 months toward a future purchase in our store
• An upgrade to a higher-tier license, with payment of any difference

Acceptance of a credit or exchange remains optional, unless otherwise explicitly agreed between the parties.

In the event of a disagreement regarding a refund request, we prioritize an amicable resolution. If no agreement is reached, you may contact us again to request a review.

Where applicable, the appeal or mediation procedures provided by applicable law remain available. Otherwise, the competent courts will be those specified in the Terms of Use.